.login-page.login-refresh{--login-bg:#f7f7f5;--login-panel:#fff;--login-ink:#161717;--login-muted:#626262;--login-line:#dedcda;background:var(--login-bg);color:var(--login-ink);flex-direction:column;justify-content:center;align-items:center;gap:20px;min-height:100dvh;padding:32px 24px;display:flex}.login-page.login-refresh[data-login-theme=dark]{--login-bg:#111313;--login-panel:#191b1b;--login-ink:#fafafa;--login-muted:#abacac;--login-line:#3c3e3e}.login-page.login-refresh .login-brand{justify-content:space-between;gap:16px;width:100%;max-width:420px;margin:0}.login-page.login-refresh .login-brand h1{letter-spacing:0;color:var(--login-muted);font-size:16px;font-weight:500}.login-page.login-refresh .login-brand strong{color:var(--login-ink);font-size:22px;font-weight:600}.login-page.login-refresh .login-brand strong span{color:var(--login-muted);border-color:var(--login-line);font-size:14px}.login-page.login-refresh .login-box{border:1px solid var(--login-line);background:var(--login-panel);width:100%;max-width:420px;min-height:0;box-shadow:none;border-radius:10px;margin:0;display:block;overflow:visible}.login-page.login-refresh .login-form{gap:20px;min-width:0;padding:28px}.login-page.login-refresh .login-form h1{color:var(--login-ink);letter-spacing:0;margin:0 0 4px;font-size:22px;font-weight:600;line-height:1.3}.login-page.login-refresh .login-form>p{color:var(--login-muted);margin:-10px 0 4px;font-size:14px;line-height:1.5}.login-page.login-refresh .login-form label{color:var(--login-ink);gap:6px;font-size:14px;font-weight:500}.login-page.login-refresh .login-form input{color:var(--login-ink);border-color:var(--login-line);background:0 0;border-radius:6px;min-height:44px;font-size:15px}.login-page.login-refresh input::placeholder{color:var(--login-muted);font-weight:400}.login-page.login-refresh .password-input{border-color:var(--login-line);border-radius:6px;align-items:center}.login-page.login-refresh .password-input input{border:0;min-width:0}.login-page.login-refresh .password-input .icon-button{color:var(--login-muted);flex-shrink:0;margin-right:4px}.login-page.login-refresh .login-submit{color:#fff;background:#0f7b6c;border-radius:6px;justify-content:center;min-height:44px;margin:2px 0 0;font-size:15px}.login-page.login-refresh .login-submit:hover{background:#096557}.login-page.login-refresh .demo-entry{border:0;margin:-10px 0;padding:0}.login-page.login-refresh .demo-entry .button{width:100%;min-height:44px;color:var(--login-muted);background:0 0;border:0;border-radius:4px;padding:4px 0;font-size:14px;font-weight:500}.login-page.login-refresh .demo-entry .button:hover{color:var(--login-ink);text-decoration:underline}.login-page.login-refresh .login-form>small{color:var(--login-muted);text-align:left;border-top:1px solid var(--login-line);margin-top:0;padding-top:20px;font-size:13px;line-height:1.6}.login-page.login-refresh>footer{width:100%;max-width:420px;color:var(--login-muted);text-align:center;justify-content:center;padding:0;font-size:13px}.login-page.login-refresh :is(input,button):focus-visible{outline-offset:3px;outline:2px solid #0f7b6c}@media (max-width:600px){.login-page.login-refresh{gap:20px;padding:32px 20px}.login-page.login-refresh .login-form{padding:24px}}.login-page.login-refresh .login-official-logo{object-fit:contain;flex-shrink:0;width:128px;height:auto}:root{--src-rag:#0b6bcb;--src-rag-bg:#e3f0fd;--src-gate:#9a5b00;--src-gate-bg:#fdf0d9;--src-case:#6b3fb5;--src-case-bg:#efe7fb;--src-system:#54656f;--src-system-bg:#e9edef;--src-revised:#0d7264;--src-revised-bg:#d8f3ec;--pick-ring:#0b6bcb}:root[data-theme=dark]{--src-rag:#8cc4ff;--src-rag-bg:#12304d;--src-gate:#f5c26b;--src-gate-bg:#3d2e10;--src-case:#c9b0ff;--src-case-bg:#2e2347;--src-system:#b4c0c7;--src-system-bg:#26323a;--src-revised:#7fe0c6;--src-revised-bg:#123a32;--pick-ring:#8cc4ff}.bot-actions{vertical-align:middle;flex-wrap:wrap;align-items:center;gap:4px;margin-left:6px;display:inline-flex}.bot-source{letter-spacing:.2px;color:var(--src-system);background:var(--src-system-bg);white-space:nowrap;border-radius:4px;padding:0 6px;font-size:10.5px;font-weight:600;line-height:16px;display:inline-block}.bot-source.rag{color:var(--src-rag);background:var(--src-rag-bg)}.bot-source.gate{color:var(--src-gate);background:var(--src-gate-bg)}.bot-source.case{color:var(--src-case);background:var(--src-case-bg)}.bot-source.revised{color:var(--src-revised);background:var(--src-revised-bg)}.bot-source.unknown{font-style:italic;font-weight:500}.bot-actions .menu-anchor{display:inline-flex;position:relative}.bubble-menu-button{min-width:24px;min-height:24px;padding:0;width:24px!important;height:24px!important}.bubble-menu{min-width:200px;font-size:14px;font-weight:400;right:0}.bubble-menu a{color:inherit;align-items:center;gap:10px;padding:10px 16px;text-decoration:none;display:flex}.bubble-menu a:hover{background:var(--surface-hover)}.bubble-row.picking{align-items:flex-start;gap:6px;display:flex}.bubble-row.picking.out{flex-direction:row;justify-content:flex-end}.bubble-row.picking .bubble{cursor:default}.bubble-row.picked .bubble{outline:2px solid var(--pick-ring);outline-offset:1px}.bubble-row.revision-target .bubble{outline:2px dashed var(--danger);outline-offset:2px}.pick-box{width:36px;height:36px;color:var(--muted);cursor:pointer;background:0 0;border:0;border-radius:50%;flex:none;place-items:center;margin-top:2px;display:grid}.pick-box.on{color:var(--pick-ring)}.pick-box:focus-visible{outline:2px solid var(--pick-ring)}.bubble-row.picking.out .pick-box{order:-1;margin-right:auto}.selection-bar{background:var(--composer,var(--surface));border-top:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:8px;padding:10px 16px;display:flex}.selection-bar>span{flex-direction:column;flex:220px;min-width:0;display:flex}.selection-bar small{color:var(--muted);font-size:12px}.picked-list{flex-direction:column;gap:6px;max-height:240px;margin:6px 0;padding:0;list-style:none;display:flex;overflow-y:auto}.picked-list li{background:var(--surface);border-radius:6px;align-items:flex-start;gap:8px;padding:6px 8px;display:flex}.picked-list li.target{box-shadow:inset 3px 0 0 var(--danger)}.picked-list li>span{white-space:pre-wrap;overflow-wrap:anywhere;-webkit-line-clamp:4;-webkit-box-orient:vertical;flex:1;min-width:0;font-size:13px;display:-webkit-box;overflow:hidden}.picked-list small{color:var(--muted);font-size:11px;display:block}.field-title{font-size:13px;font-weight:600}.link-button{color:var(--accent);font:inherit;cursor:pointer;background:0 0;border:0;padding:4px 0;font-size:13px}.choice-list{border:0;margin:0;padding:0}.knowledge-list{flex-direction:column;gap:10px;margin:0;padding:0;list-style:none;display:flex}.knowledge-list li{background:var(--surface);border-radius:8px;padding:10px 12px}.knowledge-list small{color:var(--muted);font-size:11px}.knowledge-list p{white-space:pre-wrap;overflow-wrap:anywhere;margin:2px 0 6px;font-size:13px}.knowledge-qa{border:1px solid var(--line);border-radius:8px;flex-direction:column;gap:8px;margin:0;padding:10px 12px;display:flex}.knowledge-qa legend{align-items:center;gap:6px;padding:0 4px;font-size:13px;font-weight:600;display:flex}.image-attach{flex-direction:column;gap:4px;display:flex}.image-attach-grid{flex-wrap:wrap;gap:8px;margin-top:4px;display:flex}.image-attach-grid figure{border:1px solid var(--line);background:var(--surface);border-radius:6px;width:84px;height:84px;margin:0;position:relative;overflow:hidden}.image-attach-grid img{object-fit:cover;width:100%;height:100%;display:block}.image-attach-grid figure .icon-button{background:var(--bg);border-radius:50%;width:24px;min-width:24px;height:24px;min-height:24px;padding:0;position:absolute;top:2px;right:2px}.image-attach-add{border:1px dashed var(--line);width:84px;height:84px;color:var(--muted);font:inherit;cursor:pointer;background:0 0;border-radius:6px;flex-direction:column;justify-content:center;align-items:center;gap:4px;font-size:11px;display:flex}.image-attach-add:hover:not(:disabled){color:var(--accent);border-color:var(--accent)}.picked-list .picked-image{color:var(--accent)}@font-face{font-family:IBM Plex Sans;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/ibm-plex-sans-latin-400-normal-CDDApCn2.woff2)format("woff2"),url(/assets/ibm-plex-sans-latin-400-normal-CYLoc0-x.woff)format("woff")}@font-face{font-family:IBM Plex Sans;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/ibm-plex-sans-latin-500-normal-6ng42L7E.woff2)format("woff2"),url(/assets/ibm-plex-sans-latin-500-normal-BgVn5rGT.woff)format("woff")}@font-face{font-family:IBM Plex Sans;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/ibm-plex-sans-latin-600-normal-CuJfVYMP.woff2)format("woff2"),url(/assets/ibm-plex-sans-latin-600-normal-Cu4Hd6ag.woff)format("woff")}@font-face{font-family:IBM Plex Sans;font-style:normal;font-display:swap;font-weight:700;src:url(/assets/ibm-plex-sans-latin-700-normal-Bxkt5Cjx.woff2)format("woff2"),url(/assets/ibm-plex-sans-latin-700-normal-Bth3BMcD.woff)format("woff")}:root{color:#202c33;font-synthesis:none;--bg:#fff;--surface:#f0f2f5;--surface-hover:#f5f6f6;--active:#e9edef;--ink:#202c33;--muted:#53656f;--line:#e8edef;--accent:#0d7264;--accent-soft:#e5f3ef;--chat:#efeae2;--bot:#d9f2e3;--admin:#dceefa;--danger:#b91c1c;--amber:#95550b;--green:#15803d;--blue:#1d4ed8;--shadow:0 8px 32px #0b242421;background:#e9edef;font-family:IBM Plex Sans,sans-serif;font-size:14px;line-height:1.45}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#111b21;--surface:#202c33;--surface-hover:#1b282f;--active:#2a3942;--ink:#e9edef;--muted:#9cacb5;--line:#26353c;--accent:#6bceb8;--accent-soft:#123c35;--chat:#0b141a;--bot:#075849;--admin:#203e53;--danger:#ffa7a7;--amber:#efc285;--green:#82d99a;--blue:#a7c8ff;--shadow:0 8px 32px #0006;background:#0b141a}*{box-sizing:border-box}body{color:var(--ink);margin:0}button,input,textarea,select{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer;color:inherit}button:disabled{cursor:not-allowed;opacity:.5}button{background:0 0;border:0}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:2px solid var(--accent);outline-offset:3px}input,textarea,select{color:var(--ink);background:var(--bg);border:1px solid var(--line);border-radius:8px;width:100%;min-height:44px;padding:11px 12px}input[type=checkbox]{width:18px;height:18px;min-height:18px;accent-color:var(--accent);flex-shrink:0}textarea{resize:vertical}input::placeholder,textarea::placeholder{color:var(--muted)}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3,p{margin:0}h1{letter-spacing:-.4px;font-size:22px;font-weight:600;line-height:1.3}h2{font-size:17px;font-weight:600;line-height:1.4}h3{font-size:15px;font-weight:600}small,.hint{color:var(--muted);font-size:12px}svg{vertical-align:middle;flex-shrink:0}button{min-height:44px}label{flex-direction:column;gap:7px;font-size:13px;font-weight:500;display:flex}summary{cursor:pointer;min-height:44px;padding:12px 0;font-weight:500}pre{white-space:pre-wrap;overflow-wrap:anywhere;background:var(--surface);border-radius:8px;padding:12px;font-size:12px}table{border-collapse:collapse;width:100%;font-size:13px}th,td{text-align:left;border-bottom:1px solid var(--line);white-space:nowrap;padding:14px 16px}th{color:var(--muted);background:var(--surface-hover);font-size:12px;font-weight:600}td{font-variant-numeric:tabular-nums}.table-scroll{overflow:auto}.icon-button{width:44px;height:44px;min-height:44px;color:var(--muted);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;padding:0;display:inline-flex}.icon-button:hover{background:var(--active);color:var(--ink)}.button{border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;gap:8px;min-height:44px;padding:10px 18px;font-size:13px;font-weight:500;line-height:20px;text-decoration:none;display:inline-flex}.button:hover{filter:brightness(.97);text-decoration:none}.primary{color:#fff;background:#0f7b6c}.secondary{background:var(--surface);color:var(--ink);border:1px solid var(--line)}.destructive{color:#fff;background:#b91c1c}.text-button{color:var(--accent);justify-content:center;align-items:center;gap:8px;padding:8px 4px;font-size:13px;font-weight:500;display:inline-flex}.accent{color:var(--accent)!important}.danger-text{color:var(--danger)!important}.app-shell{height:100vh;background:var(--bg);height:100dvh;display:flex;overflow:hidden}.main-shell{flex-direction:column;flex:1;min-width:0;display:flex;overflow:hidden}.navigation-rail{background:var(--surface);border-right:1px solid var(--line);z-index:10;flex-direction:column;flex-shrink:0;align-items:center;gap:22px;width:64px;padding:16px 8px 12px;display:flex}.rail-brand{margin-bottom:0}.rail-tabs{flex-direction:column;align-items:center;gap:10px;width:100%;display:flex}.nav-item{width:44px;height:44px;color:var(--muted);border-radius:50%;justify-content:center;align-items:center;display:flex;position:relative}.nav-item.active{background:var(--active);color:var(--accent)}.nav-item:hover{background:var(--active)}.nav-icon{position:relative}.nav-label{display:none}.nav-badge{color:#fff;border:1px solid var(--surface);background:#0f7b6c;border-radius:10px;place-items:center;min-width:17px;height:17px;padding:0 4px;font-size:10px;font-weight:600;display:grid;position:absolute;top:-7px;right:-10px}.rail-bottom{flex-direction:column;align-items:center;gap:14px;margin-top:auto;display:flex}.rail-more-button,.rail-more-menu,.rail-more-dismiss{display:none}.profile-button{padding:3px}.avatar{letter-spacing:.2px;color:#38665f;background:#d9e9e2;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;font-size:15px;font-weight:500;display:inline-flex}.avatar.large{width:88px;height:88px;font-size:28px}.tone-1{color:#78543c;background:#f1e1d5}.tone-2{color:#535e83;background:#e1e5f2}.tone-3{color:#754779;background:#e8dfee}.tone-4{color:#376471;background:#dcebef}[data-theme=dark] .avatar{color:#c3e6db;background:#304f48}[data-theme=dark] .tone-1{color:#e8d0b8;background:#4b3e33}[data-theme=dark] .tone-2{color:#c1cee9;background:#313b51}[data-theme=dark] .tone-3{color:#dcc1e2;background:#49354d}[data-theme=dark] .tone-4{color:#b6d8e7;background:#2e454f}.chat-workspace{flex:1;min-height:0;display:flex;overflow:hidden}.chat-list{border-right:1px solid var(--line);background:var(--bg);flex-direction:column;flex-shrink:0;width:365px;min-width:300px;max-width:400px;display:flex}.list-heading{justify-content:space-between;align-items:center;gap:12px;padding:23px 24px 17px;display:flex}.list-heading h1{margin-bottom:3px;font-size:24px}.workspace-label{color:var(--muted);font-size:11px}.workspace-label>span{padding:0 4px}.connection{color:var(--muted);align-items:center;gap:5px;font-size:10px;display:flex}.connection i,.status-dot{background:var(--amber);border-radius:50%;width:6px;height:6px;display:inline-block}.connection.connected i,.status-dot{background:var(--green)}.search-line{background:var(--surface);min-height:40px;color:var(--muted);border-radius:9px;align-items:center;gap:14px;margin:0 16px 8px;padding:0 13px;display:flex}.search-line input{outline-offset:0;background:0 0;border:0;min-width:0;min-height:40px;padding:8px 0;font-size:12px}.search-line .icon-button{width:32px;height:40px;min-height:40px}.list-chips{white-space:nowrap;flex-wrap:wrap;align-items:center;gap:0 6px;padding:0 16px 2px;display:flex}.chip{background:var(--surface);color:var(--muted);white-space:nowrap;border-radius:24px;justify-content:center;align-items:center;gap:5px;padding:6px 11px;font-size:11px;line-height:16px;display:inline-flex}.chip.selected{background:var(--accent-soft);color:var(--accent)}button.chip{z-index:0;background:0 0;min-height:44px;padding:5px 9px;position:relative}button.chip:before{content:"";background:var(--surface);z-index:-1;border-radius:20px;position:absolute;inset:8px 0}button.chip.selected:before{background:var(--accent-soft)}.list-chips .icon-button{margin-left:auto}.list-chips>*{flex-shrink:0}.status-chip:after{content:"";background:#d39a3a;border-radius:50%;order:-1;width:7px;height:7px}.status-chip.awaiting_customer_data:after{background:#8a6fd1}.chip-count{background:color-mix(in srgb, currentColor 14%, transparent);text-align:center;border-radius:9px;min-width:18px;padding:0 5px;font-weight:600}.chat-list-scroll{scrollbar-width:thin;scrollbar-color:var(--line) transparent;flex:1;min-height:0;overflow-y:auto}.chat-row{text-align:left;align-items:center;gap:13px;padding:12px 18px;display:flex;position:relative;overflow:hidden}.chat-row:hover{background:var(--surface-hover)}.chat-row.active{background:var(--active)}.chat-row-content{border-bottom:1px solid var(--line);flex-direction:column;flex:1;justify-content:center;align-self:stretch;gap:4px;min-width:0;margin-bottom:-12px;padding-bottom:8px;display:flex}.chat-row-top{justify-content:space-between;align-items:center;gap:8px;display:flex}.chat-row-top strong{text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:500;overflow:hidden}.chat-row-top time{color:var(--muted);flex-shrink:0;font-size:10px}.chat-preview{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.row-tags{white-space:nowrap;align-items:center;gap:7px;font-size:9px;display:flex;overflow:hidden}.type-tag{color:var(--accent);font-weight:500}.type-tag.purchase_check{color:var(--blue)}.type-tag.human_handoff{color:var(--amber)}.status-label{color:var(--muted);font-size:10px}.status-label:before{content:"·";margin-right:5px}.overdue{color:var(--danger);font-size:10px;font-weight:500}.label-tag{color:var(--muted);font-size:10px}.avatar-wrap{flex-shrink:0;position:relative}.unclaimed-dot{background:var(--accent);border:2px solid var(--bg);border-radius:50%;width:10px;height:10px;position:absolute;bottom:0;right:0}.list-footer{color:var(--muted);border-top:1px solid var(--line);justify-content:center;align-items:center;gap:8px;padding:15px 18px;font-size:10px;display:flex}.mini-brand{background:var(--accent-soft);color:var(--accent);border-radius:6px;place-items:center;width:22px;height:22px;font-size:9px;font-weight:700;display:inline-grid}.load-more{width:100%;color:var(--accent);padding:16px;font-size:12px}.conversation-layout{flex:1;min-width:0;display:flex;position:relative;overflow:hidden}.conversation{background:var(--chat);flex-direction:column;flex:1;min-width:0;min-height:0;display:flex;position:relative}.conversation-header{background:var(--surface);border-bottom:1px solid var(--line);z-index:3;align-items:center;gap:5px;min-height:72px;padding:10px 16px;display:flex}.contact-heading{text-align:left;flex:1;align-items:center;gap:13px;min-width:0;padding:0;display:flex}.contact-heading>span:last-child{flex-direction:column;gap:2px;min-width:0;display:flex}.contact-heading strong{white-space:nowrap;text-overflow:ellipsis;font-size:15px;font-weight:500;overflow:hidden}.contact-heading small{white-space:nowrap;text-overflow:ellipsis;font-size:11px;overflow:hidden}.header-divider{margin:0 6px}.status-pill{background:var(--surface);color:var(--muted);white-space:nowrap;border-radius:20px;align-items:center;padding:4px 9px;font-size:10px;display:inline-flex}.status-pill.pending_admin{color:#895115;background:#fcf1db}.status-pill.awaiting_customer_data{color:#5a3fa3;background:#ece6fa}.status-pill.in_progress{color:#285887;background:#e3eefa}.status-pill.resolved{color:#226834;background:#e0f1e4}.status-pill.rejected{color:#a33e34;background:#fae7e6}[data-theme=dark] .status-pill.pending_admin{color:#efc285;background:#3b301d}[data-theme=dark] .status-pill.awaiting_customer_data{color:#cbbcf2;background:#2f2848}[data-theme=dark] .status-pill.in_progress{color:#b8d6ef;background:#233b51}[data-theme=dark] .status-pill.resolved{color:#b6dfc0;background:#1d3929}[data-theme=dark] .status-pill.rejected{color:#edb5b5;background:#4b2728}.mobile-back{display:none}.claim-strip{background:var(--accent-soft);min-height:40px;color:var(--accent);z-index:1;justify-content:space-between;align-items:center;gap:12px;padding:0 24px;font-size:11px;display:flex}.claim-strip button{min-height:40px;font-size:11px;font-weight:600}.message-scroll{scrollbar-width:thin;scrollbar-color:#8b999655 transparent;background-image:url(/chat-pattern.svg);flex:1;min-height:0;padding:20px clamp(20px,5vw,88px) 24px;overflow-y:auto}.conversation-start{text-align:center;color:var(--muted);margin-bottom:12px;font-size:10px}.date-separator{text-align:center;margin:16px 0}.date-separator span{background:var(--bg);color:var(--muted);border-radius:6px;padding:5px 10px;font-size:10px}.system-event{text-align:center;color:var(--muted);max-width:85%;margin:4px auto;padding:8px;font-size:10px}.bubble-row{margin:5px 0 9px;display:flex}.bubble-row.out{justify-content:flex-end}.bubble{overflow-wrap:anywhere;background:var(--bg);border-radius:0 8px 8px;min-width:90px;max-width:78%;padding:8px 10px 5px;font-size:13px;line-height:1.55;position:relative}.bubble:before{content:"";border-top:9px solid var(--bg);border-left:8px solid #0000;position:absolute;top:0;left:-7px}.out .bubble{border-radius:8px 0 8px 8px}.out .bubble:before{border-left:0;border-right:8px solid #0000;border-top-color:var(--bot);left:auto;right:-7px}.bot-bubble{background:var(--bot)}.admin-bubble{background:var(--admin)}.out .admin-bubble:before{border-top-color:var(--admin)}.bubble p{white-space:pre-wrap}.bubble footer{color:var(--muted);justify-content:flex-end;align-items:center;gap:4px;margin-top:5px;font-size:9px;line-height:1.1;display:flex}.bubble-sender{letter-spacing:.6px;color:var(--accent);margin-bottom:4px;font-size:9px;font-weight:600}.admin-bubble .bubble-sender{color:var(--blue)}.composer-area{background:var(--surface);border-top:1px solid var(--line);padding:4px 15px 5px}.suggestion-chips{scrollbar-width:none;gap:8px;display:flex;overflow:auto}.suggestion{white-space:nowrap;min-height:38px;color:var(--accent);align-items:center;gap:5px;padding:6px 10px;font-size:11px;display:flex}.suggestion:hover{background:var(--active);border-radius:20px}.composer{align-items:flex-end;gap:9px;padding:6px 0 0;display:flex}.composer textarea{background:var(--bg);resize:none;field-sizing:content;border:0;border-radius:11px;min-height:44px;max-height:160px;padding:12px 15px;font-size:13px;line-height:20px}.send-button{color:#fff;background:#0f7b6c;border-radius:50%;flex-shrink:0;place-items:center;width:44px;height:44px;display:grid}.send-button.resolve{color:#0f7b6c;background:0 0;box-shadow:inset 0 0 0 2px #0f7b6c}.composer-hint{color:var(--muted);text-align:right;margin:5px 53px 0;font-size:9px}.composer-warning{color:var(--amber);padding:8px 12px;font-size:11px}.read-only{background:var(--surface);color:var(--muted);text-align:center;justify-content:center;align-items:center;gap:10px;padding:18px 20px;font-size:12px;display:flex}.conversation-search{background:var(--bg);align-items:center;gap:12px;padding:5px 16px;display:flex}.conversation-search input{border:0;font-size:12px}.conversation-search>span{white-space:nowrap;color:var(--muted);font-size:11px}.scroll-bottom{background:var(--bg);box-shadow:var(--shadow);width:36px;height:36px;position:absolute;bottom:142px;right:25px}.menu-anchor{position:relative}.context-menu{z-index:31;background:var(--bg);min-width:215px;box-shadow:var(--shadow);border:1px solid var(--line);border-radius:8px;padding:8px 0;position:absolute;top:48px;right:0}.context-menu button{text-align:left;align-items:center;gap:7px;width:100%;padding:12px 18px;font-size:13px;display:flex}.context-menu button:hover{background:var(--surface)}.context-menu button.selected{color:var(--accent);font-weight:600}.context-menu button svg{flex-shrink:0}.menu-status{justify-content:space-between;align-items:center;gap:8px;padding:10px 18px 4px;display:flex}.menu-caption{border-top:1px solid var(--line);color:var(--muted);margin:6px 0 2px;padding:8px 18px 0;font-size:11px}.menu-dismiss{z-index:30;cursor:default;position:fixed;inset:0}.welcome{background:var(--surface-hover);text-align:center;border-bottom:5px solid var(--accent);flex:auto;justify-content:center;align-items:center;min-height:0}.welcome h1{color:var(--ink);letter-spacing:-.5px;margin-bottom:15px;font-size:27px;font-weight:400}.welcome p{color:var(--muted);font-size:13px;line-height:1.8}.case-info{background:var(--bg);border-left:1px solid var(--line);z-index:5;flex-direction:column;flex-shrink:0;width:310px;min-height:0;display:flex}.case-info>header{background:var(--surface);align-items:center;gap:12px;height:72px;padding:12px 16px;display:flex}.case-info>header h2{font-size:15px}.case-info-scroll{scrollbar-width:thin;flex:1;overflow:auto}.contact-profile{text-align:center;padding:28px 20px 24px}.contact-profile h2{margin-top:15px}.contact-profile p{color:var(--muted);margin:5px 0 12px;font-size:12px}.info-section{border-top:7px solid var(--surface-hover);padding:20px 24px}.info-section h3{color:var(--accent);margin-bottom:14px;font-size:12px}.info-section h3 span{color:var(--muted);float:right;font-weight:400}.info-section dl{grid-template-columns:83px 1fr;gap:13px 8px;margin:0;font-size:12px;display:grid}.info-section dt{color:var(--muted)}.info-section dd{overflow-wrap:anywhere;margin:0}.info-section .button{width:100%;margin-top:16px;font-size:11px}.section-title{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.section-title h3{margin:0}.tag-list{flex-wrap:wrap;gap:5px;display:flex}.attachment-grid{grid-template-columns:repeat(2,1fr);gap:8px;display:grid}.attachment-grid .media-button img{object-fit:cover;width:100%;height:100px}.history-item{text-align:left;border-bottom:1px solid var(--line);flex-direction:column;gap:4px;width:100%;padding:12px 0;font-size:12px;display:flex}.history-item small{font-size:10px}.timeline{margin:0;padding:0 0 0 14px;list-style:none}.timeline li{border-left:1px solid var(--line);padding:0 0 19px 13px;font-size:11px;position:relative}.timeline li:before{content:"";background:var(--accent-soft);border:1px solid var(--accent);border-radius:50%;width:7px;height:7px;position:absolute;top:4px;left:-4px}.timeline strong{font-weight:500}.timeline small{margin:3px 0;font-size:10px;display:block}.timeline p{white-space:pre-wrap;overflow-wrap:anywhere;color:var(--muted)}.media-box{min-width:0}.media-button{min-height:0;padding:0;display:block}.media-button img{object-fit:contain;border-radius:5px;max-width:100%;max-height:300px;display:block}.media-video{background:#000;border-radius:5px;width:100%;max-width:320px;max-height:300px;display:block}.media-audio{width:260px;max-width:100%;height:40px;display:block}.media-placeholder.media-placeholder--audio,.media-error.media-placeholder--audio{height:40px}.media-file{background:var(--surface);width:260px;max-width:100%;min-height:52px;color:inherit;text-align:left;border-radius:6px;align-items:center;gap:10px;padding:8px 10px;display:flex}.media-file span{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.media-file strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:600;overflow:hidden}.media-file small{color:var(--muted);font-size:11px}.media-sticker .media-button img{max-width:150px;max-height:150px}.media-placeholder,.media-error{background:var(--surface);min-width:80px;height:110px;color:var(--muted);border-radius:6px;justify-content:center;align-items:center;gap:7px;padding:12px;font-size:11px;display:flex}.lightbox-image{max-width:100%;max-height:75vh;object-fit:contain;max-height:75dvh;margin:auto;display:block}.modal{border:1px solid var(--line);background:var(--bg);color:var(--ink);width:480px;max-width:min(480px,100vw - 32px);max-height:90vh;max-height:90dvh;box-shadow:var(--shadow);border-radius:14px;padding:0;overflow:auto}.modal.wide{width:900px;max-width:min(900px,100vw - 32px)}.modal::backdrop{background:#071b235c}.modal>header{border-bottom:1px solid var(--line);background:var(--bg);z-index:1;justify-content:space-between;align-items:center;padding:12px 16px 12px 24px;display:flex;position:sticky;top:0}.modal-body{padding:24px}.modal-body>p{color:var(--muted);margin-bottom:16px;font-size:13px}.form-stack{flex-direction:column;gap:18px;display:flex}.form-stack>p{color:var(--muted);font-size:13px}.form-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;margin-top:8px;display:flex}.check-label{flex-direction:row;align-items:center;gap:10px;min-height:44px;font-size:12px;display:flex}.reply-preview{background:var(--surface);border-radius:8px;padding:16px}.reply-preview small{color:var(--accent);letter-spacing:.5px;font-size:10px}.reply-preview p{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:12px;font-size:13px}.quick-reply-list>button{text-align:left;border-bottom:1px solid var(--line);align-items:flex-start;gap:14px;width:100%;padding:16px 0;display:flex}.quick-reply-list>button>svg{color:var(--accent);margin-top:3px}.quick-reply-list>button>span{flex-direction:column;gap:5px;min-width:0;display:flex}.quick-reply-list small{-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.result-row{border-bottom:1px solid var(--line);justify-content:space-between;padding-bottom:12px;font-size:12px;display:flex}.toasts{z-index:100;flex-direction:column;align-items:flex-start;gap:8px;width:max-content;max-width:calc(100vw - 32px);display:flex;position:fixed;bottom:24px;left:16px}.toast{color:#fff;box-shadow:var(--shadow);background:#243b3b;border-radius:8px;align-items:center;gap:15px;max-width:600px;padding:7px 9px 7px 18px;font-size:13px;display:flex}.toast>button{color:#a9e6d4;font-size:12px}.toast .icon-button{color:#d4e2e0}.notice{background:var(--accent-soft);color:var(--accent);border-radius:8px;margin:12px 0;padding:14px 18px;font-size:12px;line-height:1.6}.notice.warning{color:var(--amber);background:var(--surface)}.notice button{color:var(--accent);text-decoration:underline}.inline-error{color:var(--danger);overflow-wrap:anywhere;padding:10px 0;font-size:12px}.inline-retry{color:var(--amber);font-size:11px}.error-state{text-align:center;color:var(--muted);overflow-wrap:anywhere;flex-direction:column;align-items:center;gap:16px;padding:28px 24px;font-size:12px;display:flex}.error-state>svg{color:var(--amber)}.error-state p{max-width:440px}.empty{text-align:center;color:var(--muted);flex-direction:column;align-items:center;gap:12px;padding:48px 24px;display:flex}.empty h2{color:var(--ink);font-size:15px;font-weight:500}.empty p{max-width:270px;font-size:12px}.empty-symbol{background:var(--surface);width:70px;height:70px;color:var(--accent);border-radius:50%;place-items:center;margin-bottom:8px;display:grid}.skeletons{width:100%;padding:16px}.skeleton-row{align-items:center;gap:16px;padding:16px 4px;display:flex}.skeleton-row>span{background:var(--line);border-radius:50%;width:42px;height:42px;animation:1.3s ease-in-out infinite pulse}.skeleton-row>div{flex:1}.skeleton-row i{background:var(--line);border-radius:8px;width:80%;max-width:240px;height:10px;margin:8px 0;animation:1.3s ease-in-out infinite pulse;display:block}.skeleton-row i:last-child{width:60%;height:8px}@keyframes pulse{50%{opacity:.4}}.offline-banner{color:#fff2d3;text-align:center;background:#594421;padding:8px 20px;font-size:12px}.bot-off-banner{color:#ffe1e1;text-align:center;background:#6b2626;flex-shrink:0;padding:6px 20px;font-size:12px;font-weight:600}.bot-switch{letter-spacing:.04em;border-radius:10px;flex-direction:column;align-items:center;gap:1px;padding:5px 7px;font-size:10px;font-weight:700;display:flex}.bot-switch.on{color:#25d366;background:#25d3661f}.bot-switch.off{color:#ff6b6b;background:#ff6b6b24}.bot-switch:disabled{cursor:default;opacity:1}.push-prompt{background:var(--accent-soft);color:var(--accent);flex-shrink:0;align-items:center;gap:10px;padding:3px 18px;font-size:11px;display:flex}.push-prompt>span{letter-spacing:.01em;flex:1;font-weight:500;line-height:1.5}.push-prompt>button{font-size:11px;font-weight:600}.push-prompt .icon-button{width:28px;height:28px;min-height:28px}.skip-link{background:var(--bg);z-index:110;padding:12px;position:absolute;top:-100px;left:80px}.skip-link:focus{top:10px}.workspace-page{background:var(--bg);flex:1;padding:32px clamp(20px,4vw,56px);overflow:auto}.page-header{justify-content:space-between;align-items:center;gap:24px;margin-bottom:30px;display:flex}.page-header h1{font-size:23px}.page-header p{color:var(--muted);max-width:540px;margin-top:9px;font-size:13px}.role-mark{color:var(--ink);white-space:nowrap;align-items:center;gap:8px;font-size:15px;font-weight:600;display:inline-flex}.role-mark svg{color:var(--accent);flex-shrink:0}.queue-toolbar{flex-wrap:wrap;align-items:flex-end;gap:16px;margin-bottom:24px;display:flex}.queue-toolbar .search-line{flex:1;min-width:220px;height:44px;margin:0}.compact-label{gap:4px;max-width:210px;font-size:11px}.compact-label select,.compact-label input{min-height:40px;padding:9px 10px;font-size:12px}.queue-grid{border-top:1px solid var(--line)}.queue-table-head,.queue-item{grid-template-columns:20px minmax(160px,1.15fr) minmax(180px,1fr) 90px 150px;align-items:center;gap:20px;display:grid}.queue-grid.payment .queue-table-head,.queue-grid.payment .queue-item{grid-template-columns:20px minmax(150px,1fr) minmax(130px,.9fr) 90px 96px 80px 176px;gap:16px}.queue-rn{overflow-wrap:anywhere;font-variant-numeric:tabular-nums;font-size:12px}.queue-rn span{color:var(--muted);font-size:11px}.rn-inline{display:none}.queue-clickable{cursor:pointer}.queue-clickable:focus-visible{outline:2px solid var(--accent);outline-offset:-2px}.queue-table-head{background:var(--surface-hover);color:var(--muted);padding:14px 8px;font-size:12px;font-weight:600}.queue-item{border-bottom:1px solid var(--line);padding:20px 8px}.queue-item:hover{background:var(--surface-hover)}.queue-contact{text-align:left;align-items:center;gap:12px;min-width:0;padding:0;display:flex}.queue-contact>span:last-child{flex-direction:column;gap:4px;min-width:0;display:flex}.queue-contact strong{overflow-wrap:anywhere;font-size:13px;font-weight:500}.queue-contact small{font-size:11px}.filter-legend{flex-direction:column;margin:6px 0 0;display:flex}.filter-legend>div{border-top:1px solid var(--line);padding:10px 0}.filter-legend>div:first-child{border-top:0;padding-top:2px}.filter-legend dt{font-size:13px;font-weight:600}.filter-legend dd{color:var(--muted);margin:2px 0 0;font-size:12px;line-height:1.6}.queue-account{overflow-wrap:anywhere;flex-direction:column;gap:6px;font-size:12px;display:flex}.queue-account strong{font-weight:400}.queue-account span{color:var(--muted);font-size:11px}.queue-account a{align-items:center;gap:5px;font-size:11px;display:flex}.queue-age{white-space:nowrap;font-variant-numeric:tabular-nums;flex-direction:column;gap:6px;font-size:12px;display:flex}.queue-actions{flex-direction:column;align-items:stretch;gap:8px;display:flex}.queue-actions .button{white-space:nowrap;min-height:44px;padding:8px 10px;font-size:11px}.queue-actions .queue-decisions{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.queue-actions .text-button{white-space:nowrap;min-height:44px;font-size:11px}.queue-decisions .text-button{border:1px solid var(--line);border-radius:6px;padding:8px}.queue-actions .queue-conversation{color:var(--muted)}.queue-proof .media-button{display:flex}.queue-proof .media-button img{object-fit:contain;border:1px solid var(--line);width:70px;height:84px}.bulk-toolbar{background:var(--accent-soft);border-radius:8px;align-items:center;gap:18px;margin-bottom:12px;padding:12px 16px;font-size:12px;display:flex}.pager{color:var(--muted);justify-content:center;align-items:center;gap:16px;padding:20px;font-size:12px;display:flex}.date-range{gap:12px;display:flex}.page-header-actions{flex-wrap:wrap;align-items:flex-end;gap:12px;display:flex}.date-range label{font-size:11px}.date-range input{font-size:12px}.analytics-section{border-top:1px solid var(--line);padding:25px 0 30px}.analytics-section>h2{margin-bottom:10px}.analytics-section>.hint{margin-bottom:18px}.metrics{grid-template-columns:repeat(4,minmax(120px,1fr));gap:16px;margin-top:20px;display:grid}.metric{border-left:2px solid var(--accent-soft);flex-direction:column;gap:10px;padding:14px 20px;display:flex}.metric strong{letter-spacing:-1px;font-size:30px;font-weight:500}.metric small{font-size:12px}.segmented{background:var(--surface);border-radius:8px;gap:4px;padding:3px;display:flex}.segmented button{color:var(--muted);border-radius:6px;min-height:38px;padding:8px 14px;font-size:11px}.segmented button.selected{color:var(--accent);background:var(--bg)}.trend-chart{width:100%;height:auto;max-height:280px;margin-top:18px}.chart-data{color:var(--muted);font-size:12px}.management-links{border-top:1px solid var(--line);max-width:850px}.management-links>button{text-align:left;border-bottom:1px solid var(--line);align-items:center;gap:18px;width:100%;padding:20px 12px;display:flex}.management-links>button:hover{background:var(--surface-hover)}.management-links>button>span:nth-child(2){flex-direction:column;flex:1;gap:5px;display:flex}.management-links strong{font-size:14px;font-weight:500}.management-links small{font-size:12px}.management-icon{background:var(--accent-soft);width:42px;height:42px;color:var(--accent);border-radius:12px;place-items:center;display:grid}.management-links>button>svg{color:var(--muted)}.title-with-back{align-items:center;gap:10px;display:flex}.resource-list{margin-top:20px}.resource-list>article{border-top:1px solid var(--line);justify-content:space-between;gap:30px;padding:23px 8px;display:flex}.resource-list>article>div:first-child{flex:1;min-width:0}.resource-list h3{color:var(--accent);overflow-wrap:anywhere;margin-bottom:8px}.resource-list dl{flex-direction:column;gap:8px;margin:12px 0 0;font-size:12px;display:flex}.resource-list dl>div{grid-template-columns:150px minmax(0,1fr);gap:12px;display:grid}.resource-list dt{color:var(--muted)}.resource-list dd{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.resource-actions{align-items:flex-start;gap:14px;display:flex}.gate-card{border-top:1px solid var(--line);padding:16px 8px}.gate-card summary{align-items:center;gap:12px;min-height:44px;font-size:14px;font-weight:600;list-style:none;display:flex}.gate-card summary::-webkit-details-marker{display:none}.gate-card summary .status-pill{margin-left:auto}.gate-card .form-stack{margin-top:12px}.audit-filters{gap:16px;margin:20px 0;display:flex}.audit-detail{border-bottom:1px solid var(--line);font-size:12px}.profile-summary{align-items:center;gap:20px;margin-bottom:24px;display:flex}.profile-summary p{color:var(--muted);margin-top:5px;font-size:12px}.profile-notifications{border-top:1px solid var(--line);margin-top:24px;padding-top:24px}.profile-notifications p{color:var(--muted);margin:10px 0;font-size:12px}.logout{width:100%;color:var(--danger);margin-top:24px}.manage-button{width:100%;margin-top:12px}.restore{min-height:100vh;background:var(--bg);flex-direction:column;justify-content:center;align-items:center;gap:24px;min-height:100dvh;padding:24px;display:flex}.restore .skeletons{max-width:340px}.login-page{min-height:100vh;color:#202c33;background:#f3f5f2;flex-direction:column;min-height:100dvh;padding:36px max(30px,50vw - 590px);display:flex}.login-brand{align-items:center;gap:12px;display:flex}.login-brand strong{letter-spacing:-.4px;font-size:20px;font-weight:600}.login-brand strong span{color:#53656f;letter-spacing:0;border-left:1px solid #cdd7d3;margin-left:10px;padding-left:10px;font-size:13px;font-weight:400}.login-box{background:#fff;border:1px solid #e1e8e4;border-radius:18px;grid-template-columns:1fr 1fr;width:100%;max-width:1000px;min-height:530px;margin:auto;display:grid;overflow:hidden}.login-form{flex-direction:column;justify-content:center;gap:19px;padding:52px 48px;display:flex}.login-form h2{letter-spacing:-.6px;color:#243c34;font-size:23px}.login-form>p{color:#53656f;margin-top:-10px;margin-bottom:7px;font-size:12px}.login-form input{color:#202c33;background:#fff;border-color:#dbe3df;min-height:46px;font-size:13px}.login-form label{color:#43544c;font-size:12px}.login-form .password-input{border:1px solid #dbe3df;border-radius:8px;display:flex}.password-input input{background:0 0;border:0;min-width:0}.login-submit{justify-content:space-between;margin-top:5px}.login-form>small{text-align:center;color:#596d62;font-size:10px}.login-page>footer{color:#596d62;justify-content:center;align-items:center;gap:7px;padding-top:28px;font-size:10px;display:flex}.login-page .hint{color:#53656f}@media (min-width:1500px){.chat-list{width:395px;max-width:420px}.message-scroll{padding-left:8%;padding-right:8%}.case-info{width:340px}}@media (max-width:1250px){.chat-list{width:320px;min-width:300px}.list-heading{padding:20px 18px 14px}.list-chips{gap:3px;padding:0 10px}.header-status{display:none}.case-info{width:330px;box-shadow:var(--shadow);position:absolute;top:0;bottom:0;right:0}.queue-grid.payment .queue-table-head{display:none}.queue-grid.payment .queue-item{grid-template-columns:20px 1fr 1fr 80px;gap:16px}.queue-rn,.rn-head{display:none}.rn-inline{display:inline}.queue-grid.payment .queue-age{grid-column:2}.queue-grid.payment .queue-actions{flex-flow:wrap;grid-column:3/5;justify-content:flex-end;align-items:center;gap:12px}.queue-grid.payment .queue-actions>div{gap:12px}.connection{font-size:9px}}@media (max-width:1024px){.navigation-rail{width:56px;padding-left:5px;padding-right:5px}.rail-brand img{width:30px;height:30px}.chat-list{width:300px;min-width:280px}.list-heading h1{font-size:22px}.list-chips{gap:2px;padding:0 8px}.list-chips .icon-button{width:35px}.chip{font-size:10px}.chat-row{gap:10px;padding-left:14px;padding-right:14px}.chat-row-top strong{font-size:13px}.conversation-header{gap:1px;padding:10px}.conversation-header .icon-button{width:38px}.message-scroll{padding:16px 20px}.bubble{max-width:88%}.queue-table-head{display:none}.queue-item,.queue-grid.payment .queue-item{grid-template-columns:20px 1fr 1fr;gap:16px}.queue-grid.payment .queue-proof{grid-area:2/3}.queue-age{grid-column:2}.queue-actions,.queue-grid.payment .queue-actions{flex-direction:row;grid-column:2/4;justify-content:flex-start;align-items:center;gap:12px}.page-header{flex-direction:column;align-items:flex-start;gap:16px}.metrics{grid-template-columns:repeat(2,minmax(100px,1fr))}.workspace-page{padding:26px}.login-page{padding:24px}.login-box{max-width:870px;min-height:510px}.login-form{padding:36px}}@media (max-width:700px) and (min-width:600px){.chat-list{width:265px;min-width:250px}.connection{font-size:0}.list-chips{flex-wrap:wrap;gap:0}.chat-row .avatar{width:35px;height:35px;font-size:12px}.list-footer{font-size:9px}.contact-heading{gap:7px}.contact-heading .avatar{width:35px;height:35px;font-size:12px}.contact-heading strong{font-size:13px}.contact-heading small{max-width:130px;font-size:10px}.conversation-header>.icon-button,.conversation-header .menu-anchor>.icon-button{width:30px}.composer-area{padding:4px 8px}.composer{gap:3px}.composer .icon-button{width:32px}.read-only{padding:14px;font-size:11px}.message-scroll{padding:14px}.case-info{width:min(330px,100%)}}@media (max-width:599px){.app-shell{flex-direction:column-reverse}.navigation-rail{width:100%;height:66px;padding:4px 8px max(4px, env(safe-area-inset-bottom));border-right:0;border-top:1px solid var(--line);background:var(--bg);flex-direction:row;gap:0}.rail-brand{display:none}.rail-tabs{flex-direction:row;flex:1;justify-content:space-around;gap:0}.nav-item{border-radius:0;flex-direction:column;flex:1;gap:4px;width:auto;min-width:50px;height:54px}.nav-item.active,.nav-item:hover{background:0 0}.nav-item.active .nav-icon{background:var(--accent-soft);border-radius:14px;min-width:46px;padding:2px 12px}.nav-icon>svg{width:20px;height:20px}.nav-label{white-space:nowrap;font-size:8px;display:block}.nav-badge{min-width:15px;height:15px;font-size:8px;top:-5px;right:-7px}.nav-item.active .nav-badge{right:1px}.rail-bottom{flex-direction:row;gap:0;margin:0}.rail-bottom .bot-switch,.rail-bottom .theme-toggle,.rail-bottom .knowledge-button,.rail-bottom .install-button,.rail-bottom .profile-button{display:none}.rail-bottom .rail-more-menu .bot-switch{display:flex}.rail-bottom .rail-more-button{display:inline-flex}.rail-more-dismiss{z-index:60;display:block}.rail-more-menu{right:8px;bottom:calc(66px + max(4px, env(safe-area-inset-bottom)) + 8px);z-index:61;background:var(--bg);border:1px solid var(--line);box-shadow:var(--shadow);border-radius:12px;flex-direction:column;gap:2px;min-width:220px;max-width:calc(100vw - 16px);padding:8px;display:flex;position:fixed}.rail-more-menu>button{text-align:left;border-radius:8px;align-items:center;gap:10px;width:100%;min-height:44px;padding:12px;font-size:13px;display:flex}.rail-more-menu>button:hover{background:var(--surface)}.rail-more-row{justify-content:space-between;align-items:center;gap:12px;padding:8px 12px;font-size:13px;display:flex}.rail-more-row+button{border-top:1px solid var(--line)}.rail-bottom>.icon-button{width:33px}.rail-bottom>.icon-button svg{width:18px}.profile-button{width:34px}.profile-button .avatar{width:28px;height:28px;font-size:9px}.main-shell{width:100%;min-height:0}.chat-list{border:0;width:100%;min-width:0;max-width:none}.chat-workspace>.conversation,.chat-workspace>.conversation-layout,.has-conversation .chat-list{display:none}.has-conversation .chat-workspace>.conversation-layout{display:flex}.has-conversation .navigation-rail{display:none}.has-conversation .chat-workspace>.conversation{display:flex}.list-heading{padding:20px 20px 12px}.list-heading h1{font-size:25px}.connection{font-size:10px}.search-line{margin:0 16px 5px}.list-chips{gap:6px;padding:0 15px}.list-chips .chip{font-size:11px}.list-chips .icon-button{width:44px}.chat-row{gap:14px;padding-left:17px;padding-right:20px}.chat-row-top strong{font-size:15px}.chat-row-top time{font-size:10px}.chat-preview{font-size:12px}.row-tags{font-size:10px}.list-footer{display:none}.mobile-back{display:inline-flex}.conversation-header{min-height:64px;padding:8px 6px}.contact-heading{gap:9px}.contact-heading .avatar{width:36px;height:36px;font-size:12px}.contact-heading strong{font-size:14px}.contact-heading small{font-size:10px}.conversation-header .icon-button{width:36px;min-width:36px}.contact-heading small .header-divider{margin:0 3px}.claim-strip{min-height:40px;padding:0 16px;font-size:10px}.claim-strip button{font-size:10px}.message-scroll{padding:16px 19px}.bubble{max-width:87%;font-size:13px}.composer-area{padding:3px 8px max(8px, env(safe-area-inset-bottom))}.composer{gap:5px}.composer .icon-button{width:35px}.composer-hint{display:none}.composer textarea{font-size:13px}.suggestion{min-height:40px;padding:5px 7px;font-size:10px}.case-info{width:100%;box-shadow:none;z-index:7}.case-info>header{height:64px}.info-section{padding:20px 24px}.attachment-grid{grid-template-columns:repeat(3,1fr)}.read-only{padding:16px;font-size:11px}.modal{width:100%;max-width:100%;max-height:92vh;border-bottom:0;border-radius:18px 18px 0 0;max-height:92dvh;margin:auto 0 0}.modal.wide{width:100%;max-width:100%}.modal-body{padding:20px 24px max(24px, env(safe-area-inset-bottom))}.modal>header{padding:10px 14px 10px 24px}.toasts{bottom:80px;left:12px}.has-conversation~.toasts{bottom:24px}.toast{font-size:12px}.push-prompt{gap:7px;padding:4px 12px;font-size:10px}.push-prompt>svg{display:none}.push-prompt>button{font-size:10px}.offline-banner{font-size:11px}.workspace-page{padding:23px 18px}.page-header{margin-bottom:23px}.page-header h1{font-size:23px}.page-header p{font-size:12px}.page-header>.chip{font-size:10px}.queue-toolbar{gap:12px}.queue-toolbar .search-line{flex-basis:100%;width:100%}.queue-toolbar>.compact-label{flex:1;min-width:0;max-width:none}.queue-item,.queue-grid.payment .queue-item{grid-template-columns:20px minmax(0,1fr) 70px;gap:12px;padding:18px 0}.queue-contact{grid-column:2/4}.queue-contact .avatar{width:36px;height:36px;font-size:12px}.queue-contact strong{font-size:14px}.queue-account{grid-area:2/2;padding-left:0;font-size:12px}.queue-proof,.queue-grid.payment .queue-proof{grid-area:2/3/4}.queue-age,.queue-grid.payment .queue-age{flex-direction:row;grid-area:3/2;align-items:center;font-size:11px}.queue-actions,.queue-grid.payment .queue-actions{flex-flow:wrap;grid-column:2/4;justify-content:flex-start;gap:8px}.queue-actions .button{padding:9px 12px;font-size:11px}.queue-actions>div,.queue-grid.payment .queue-actions>div{gap:12px}.queue-actions>.text-button{justify-content:flex-start;width:100%;min-height:44px}.queue-item>input{grid-row:1;align-self:center}.bulk-toolbar{flex-wrap:wrap;gap:8px;padding:12px;font-size:11px}.bulk-toolbar .button{padding:8px;font-size:11px}.date-range{gap:10px;width:100%}.date-range label{flex:1;min-width:0}.date-range input{width:100%;min-width:0}.metrics{gap:12px}.metric{padding:10px 12px}.metric strong{font-size:26px}.metric small{font-size:11px}.analytics-section{padding:22px 0}.segmented button{padding:6px 10px;font-size:10px}.analytics-section .section-title h2{font-size:15px}.management-links>button{gap:12px;padding:17px 0}.management-links strong{font-size:14px}.management-links small{font-size:11px}.resource-list>article{flex-direction:column;gap:15px}.resource-list dl>div{grid-template-columns:100px minmax(0,1fr);gap:8px}.resource-actions{justify-content:flex-end}.audit-filters{flex-direction:column}.login-page{min-height:100vh;justify-content:center;gap:25px;min-height:100dvh;padding:24px 20px}.login-box{border-radius:14px;min-height:0;margin:0;display:block}.login-form{gap:20px;padding:30px 26px}.login-form h2{font-size:22px}.login-brand{justify-content:center}.login-brand strong{font-size:19px}.login-brand strong span{font-size:12px}.login-page>footer{padding-top:0}.profile-summary{gap:14px}.profile-summary .avatar{width:65px;height:65px;font-size:23px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}[data-theme=dark] .bot-bubble .bubble-sender,[data-theme=dark] .bot-bubble footer{color:#c0e2d9}.list-heading{padding:17px 20px 12px}.bubble{font-size:14px}.bubble footer{font-size:10px}.chat-row-top strong{font-size:15px}.chat-row-content{gap:3px}.nav-item,.navigation-rail .icon-button,.profile-button{min-width:44px;min-height:44px}.queue-item>input[type=checkbox]{outline-offset:8px}.queue-item>input[type=checkbox]:before{content:"";width:44px;height:44px;display:block;transform:translate(-13px,-13px)}@media (max-width:599px){.rail-bottom{gap:0}.navigation-rail{padding-left:4px;padding-right:4px}.nav-label{font-size:8px}.bubble{font-size:14px}.list-heading{padding:18px 20px 12px}}.demo-banner{background:var(--accent-soft);color:var(--ink);border-bottom:1px solid var(--line);flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;padding:9px 20px;display:flex}.demo-description{align-items:center;gap:10px;display:flex}.demo-description strong{font-size:13px;display:block}.demo-description span{color:var(--muted);font-size:12px;display:block}.demo-controls{align-items:center;gap:6px;display:flex}.demo-controls button,.demo-controls select{border:1px solid var(--line);background:var(--surface);min-height:44px;color:var(--ink);cursor:pointer;border-radius:8px;align-items:center;gap:6px;padding:8px 10px;font-size:12px;display:flex}.demo-entry{border-top:1px solid var(--line);margin-top:6px;padding-top:20px}.demo-entry strong{font-size:14px}.demo-entry p{margin:6px 0 12px;font-size:13px}.demo-entry .button{width:100%}@media (max-width:760px){.demo-banner{flex-wrap:wrap;gap:6px;padding:8px 12px}.demo-controls{width:100%}.demo-controls button{flex:1;justify-content:center;padding:7px 5px}.demo-controls select{max-width:105px}.demo-description span{font-size:11px;display:inline}.demo-description strong{margin-right:8px;display:inline}}.pane-error{text-align:center;color:var(--muted);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:10px;min-width:0;padding:24px 16px;display:flex}.pane-error h2{color:var(--text,inherit);font-size:16px}.pane-error details,.restore details{max-width:100%;font-size:12px}.pane-error code,.restore code{overflow-wrap:anywhere;margin-top:6px;display:block}.sr-only{clip-path:inset(50%);white-space:nowrap;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}:root{font-synthesis:none;-webkit-font-smoothing:antialiased;--bg:#fff;--surface:#fff;--surface-hover:#f6f5f4;--active:#f6f5f4;--ink:#0a0a0a;--muted:#626262;--line:#dedcda;--accent:#1daa61;--accent-soft:#d9fdd3;--chat:#f5f1eb;--bot:#d9fdd3;--admin:#d9fdd3;--incoming:#fff;--composer:#fff;--rail-width:61px;--rail:#f7f5f3;--search:#f6f5f4;--icon:#0a0a0a;--wallpaper-ink:#dfd1bb;--wallpaper-opacity:.33;background:var(--bg);font-family:Segoe UI,Helvetica Neue,Helvetica,Arial,sans-serif;font-size:15px;line-height:1.45}:root[data-theme=dark]{--bg:#161717;--surface:#161717;--surface-hover:#2e2f2f;--active:#2e2f2f;--ink:#fafafa;--muted:#abacac;--line:#303131;--accent:#21c063;--accent-soft:#103529;--chat:#161717;--bot:#144d37;--admin:#144d37;--incoming:#242626;--composer:#242626;--rail:#1d1f1f;--search:#2e2f2f;--icon:#fafafa;--wallpaper-ink:#fff;--wallpaper-opacity:.067}.navigation-rail{width:var(--rail-width);background:var(--rail);border-right-color:var(--line);gap:0;padding:8px 10px}.rail-brand{display:none}.rail-tabs{gap:4px}.nav-item{width:40px;min-width:40px;height:40px;min-height:40px;color:var(--muted)}.nav-item.active{color:var(--ink);background:color-mix(in srgb, var(--ink) 10%, transparent)}.nav-badge{background:var(--accent);color:#fff;border:0;min-width:20px;height:20px;padding:0 4px;font-size:12px;font-weight:600;top:-12px;right:-11px}.nav-alert-dot{background:var(--danger,#d93025);width:10px;height:10px;box-shadow:0 0 0 2px var(--surface);border-radius:50%;position:absolute;top:-3px;right:-3px}.rail-bottom{gap:16px}.profile-button .avatar{width:28px;height:28px;font-size:10px}.chat-list{width:calc(100vw / 3 - var(--rail-width) - 1px);min-width:300px;max-width:none}.list-heading{background:var(--surface);gap:24px;height:62px;min-height:62px;padding:10px 20px}.list-profile{flex-shrink:0;margin-right:auto;padding:0}.list-profile .avatar{width:40px;height:40px;font-size:14px}.list-heading .connection{gap:0;font-size:0}.list-heading .connection i{width:7px;height:7px}.list-primary-action{width:40px;height:40px;min-height:40px;color:var(--icon);background:0 0}.list-options{flex-shrink:0;order:2}.list-options summary{width:40px;height:40px;color:var(--icon);cursor:pointer;border-radius:50%;place-items:center;list-style:none;display:grid}.list-options summary::-webkit-details-marker{display:none}.list-options summary:hover{background:var(--active)}.list-options .context-menu{z-index:35}.list-total{color:var(--muted);padding:8px 18px;font-size:12px;display:block}.chat-list>.search-line{background:var(--search);border-radius:24px;flex-shrink:0;gap:16px;height:40px;min-height:40px;margin:3px 20px 10px;padding:0 16px}.chat-list .search-line input{color:var(--ink);font-size:14px}.chat-list .search-line .icon-button{width:30px;height:30px;min-height:30px}.list-chips[hidden],.list-footer{display:none}.chat-list-scroll{scrollbar-color:var(--line) transparent;border-top:0;padding:0 8px}.chat-row{background-clip:padding-box;border-block:2px solid #0000;border-radius:12px;gap:15px;padding:10px 13px}.chat-row-content{border-bottom:0;gap:3px;margin:0;padding:0}.chat-row .avatar{width:48px;height:48px;font-size:16px}.chat-row-top strong{letter-spacing:0;font-size:16px;font-weight:400;line-height:20px}.chat-row-top{min-height:20px}.chat-row-top time{margin-left:auto;line-height:16px}.chat-row:focus-visible{outline-offset:-3px}.chat-row-top time,.chat-row-top time.danger-text{font-size:12px;font-weight:400;color:var(--muted)!important}.chat-row:has(.unclaimed-dot) .chat-row-top time{color:var(--accent)!important}.chat-row:has(.unanswered-dot:not(.send-failed)) .chat-row-top time{color:var(--accent)!important}:root:not([data-theme=dark]) .chat-row:has(.unclaimed-dot,.unanswered-dot:not(.send-failed)) .chat-row-top time{color:#0d6b44!important}.chat-row-bottom{align-items:center;gap:8px;min-width:0;display:flex}.chat-row-bottom .chat-preview{flex:1;min-width:0}.chat-row-bottom .unclaimed-dot{border:0;flex-shrink:0;position:static}.chat-preview{font-size:14px;line-height:20px}.row-tags,.bubble-sender,.header-status{clip-path:inset(50%);white-space:nowrap;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.unclaimed-dot{background:var(--accent);border-color:var(--bg)}.conversation{isolation:isolate;background:var(--chat)}.conversation:before{content:"";z-index:-1;pointer-events:none;background:var(--wallpaper-ink);opacity:var(--wallpaper-opacity);position:absolute;inset:0;-webkit-mask:url(/chat-wallpaper.png) 0 0/540px 981px;mask:url(/chat-wallpaper.png) 0 0/540px 981px}.conversation.welcome:before{display:none}.conversation-header{background:var(--surface);height:62px;min-height:62px;box-shadow:none;border:0;flex-shrink:0;gap:8px;padding:8px 24px 8px 16px}.conversation-header .icon-button{color:var(--icon)}.contact-heading{gap:16px}.contact-heading .avatar{width:40px;height:40px;font-size:14px}.contact-heading>span:last-child{gap:0}.contact-heading strong{font-size:16px;font-weight:500;line-height:21px}.contact-heading small{color:var(--muted);font-size:14px;line-height:20px}.message-scroll{background:0 0;padding:8px 4.8%}.conversation-start{margin:0 auto 12px;font-size:10px}.conversation-start>span,.system-event{background:var(--incoming);color:#41c5af;text-align:center;border-radius:8px;width:-moz-fit-content;width:fit-content;max-width:min(397px,100%);margin:0 auto;padding:8px 12px;font-size:10px;display:block;box-shadow:0 1px .5px #0b141a21}.system-event{margin:12px auto}.date-separator{margin:12px 0}.date-separator span{background:var(--incoming);color:var(--muted);font-size:12px;font-weight:400}.bubble-row{margin:0 0 4px}.bubble{background:var(--incoming);min-width:0;max-width:65%;color:var(--ink);letter-spacing:0;border-radius:0 8px 8px;padding:6px 8px 8px;font-size:14px;font-weight:400;line-height:19px;box-shadow:0 1px 1px #0000000d}.bubble:before{border-top-color:var(--incoming)}.out .bubble{background:var(--bot);border-radius:8px 0 8px 8px}.out .bubble:before,.out .admin-bubble:before{border-top-color:var(--bot)}[data-theme=dark] .out .bubble{color:#fff}.bubble footer{vertical-align:baseline;color:var(--muted);gap:2px;margin:0 0 0 6px;font-size:11px;line-height:15px;display:inline-flex;transform:translateY(5px)}[data-theme=dark] .bubble footer{color:#abacac}.bubble footer svg{width:16px;height:11px;color:var(--muted)}.composer-area{background:0 0;border:0;padding:0 12px 10px;position:relative}.composer{background:var(--composer);border-radius:28px;align-items:center;gap:8px;min-height:52px;padding:5px 10px;box-shadow:0 1px 5px #00000014}.composer .icon-button{color:var(--icon);width:32px;min-width:32px;height:40px;min-height:40px}.composer textarea{background:0 0;border-radius:0;flex:1;min-width:0;height:42px;min-height:42px;max-height:160px;padding:10px 4px;font-size:15px;line-height:22px}.composer textarea::placeholder{color:var(--muted)}.send-button{width:32px;height:40px;min-height:40px;color:var(--icon);background:0 0}.send-button:not(:disabled):hover{background:var(--active)}.send-button:disabled{opacity:.5}.composer-hint{clip-path:inset(50%);width:1px;height:1px;position:absolute;overflow:hidden}.composer-tools{z-index:5;border:1px solid var(--line);background:var(--surface);border-radius:8px;max-width:calc(100% - 32px);padding:8px;position:absolute;bottom:100%;left:16px;box-shadow:0 4px 20px #0004}.suggestion-chips{flex-direction:column;gap:2px}.quick-reply-picker{max-height:min(60dvh,420px);overflow-y:auto}.suggestion{border-radius:4px;min-height:38px;padding:8px 12px}.emoji-picker{flex-wrap:wrap;gap:4px;display:flex}.emoji-picker button{width:40px;height:40px;font-size:24px}.scroll-bottom{background:var(--incoming);width:42px;height:42px;right:16px}.demo-banner{gap:8px;min-height:32px;padding:2px 16px}.demo-description strong,.demo-description span{font-size:11px;display:inline}.demo-description strong{margin-right:8px}.demo-description>svg{width:16px}.demo-controls button,.demo-controls select{min-height:28px;padding:3px 8px;font-size:11px}.demo-menu summary{cursor:pointer;width:40px;height:40px;color:var(--muted);place-items:center;list-style:none;display:grid}.demo-menu summary::-webkit-details-marker{display:none}.demo-menu .demo-banner{z-index:50;border:1px solid var(--line);width:min(360px,100vw - 88px);box-shadow:var(--shadow);background:var(--surface);border-radius:8px;flex-direction:column;align-items:stretch;padding:16px;position:fixed;bottom:16px;left:72px}.demo-menu .demo-description{display:flex}.demo-menu .demo-description strong,.demo-menu .demo-description span{display:block}.demo-menu .demo-controls{grid-template-columns:1fr 1fr;display:grid}.demo-menu .demo-controls select{max-width:none}[data-theme=light] .system-event,[data-theme=light] .conversation-start>span{color:#006b59}[data-theme=light] .nav-item,[data-theme=light] .conversation-header .icon-button,[data-theme=light] .list-primary-action,[data-theme=light] .list-options summary,[data-theme=light] .composer .icon-button,[data-theme=light] .send-button{color:var(--icon)}.claim-strip{background:var(--surface);color:var(--ink);border:0;border-radius:8px;flex-wrap:wrap;width:-moz-fit-content;width:fit-content;max-width:100%;margin:0 auto 12px;padding:8px 12px;font-size:10px}.claim-strip button{color:var(--ink)}[data-theme=light] .chat-row.active .chat-preview,[data-theme=light] .chat-row.active time{color:var(--muted)}[data-theme=dark] .chat-row.active{background:var(--active)}.bubble p{display:inline}:is(.message-scroll>div:has(.in)+div:has(.out),.message-scroll>div:has(.out)+div:has(.in)){padding-top:8px}@media (min-width:600px) and (max-width:1100px){.chat-list{width:310px;min-width:260px}.list-heading{gap:12px}.message-scroll{padding:8px 28px}.conversation-header{gap:2px;padding-right:12px}}@media (min-width:600px) and (max-width:700px){.chat-list{width:265px;min-width:265px}.message-scroll{padding:8px 16px}}@media (max-width:760px){.demo-description{display:none}.demo-controls{width:100%}}@media (max-width:599px){.navigation-rail{width:100%;padding:4px 4px max(4px, env(safe-area-inset-bottom))}.rail-tabs,.rail-bottom{gap:0}.nav-item{height:54px}.nav-item.active{color:var(--accent);background:0 0}.chat-list{width:100%;min-width:0;max-width:none}.list-heading{height:62px;min-height:62px;padding:10px 16px}.chat-row-top strong{font-size:16px}.conversation-header{gap:0;padding:8px}.contact-heading{gap:8px}.contact-heading strong{font-size:15px}.contact-heading small{font-size:12px}.contact-heading .avatar{width:36px;height:36px}.message-scroll{padding:8px 20px}.bubble{max-width:92%}.composer-area{padding:0 8px max(8px, env(safe-area-inset-bottom))}.composer{gap:4px;padding:5px 8px}.composer textarea{padding:10px 12px;font-size:15px}}.chat-list--reference-header .list-heading{gap:8px;height:56px;min-height:56px;padding:6px 16px 6px 8px}.chat-list--reference-header .list-heading h1{letter-spacing:-.5px;margin:0 auto 0 0;font-size:22px;font-weight:700;line-height:28px}.chat-list--reference-header .list-options{order:0}.chat-list--reference-header .list-primary-action{color:#081e13;background:#1ebe63;border-radius:50%;flex-shrink:0}.chat-list--reference-header .list-primary-action:hover{background:#22ce70}.chat-list--reference-header>.search-line{isolation:isolate;background:0 0;gap:14px;height:44px;min-height:44px;margin:3px 14px;padding:0 16px;position:relative}.chat-list--reference-header>.search-line:before{content:"";z-index:-1;background:var(--search);border-radius:24px;position:absolute;inset:2px 0}.chat-list--reference-header .search-line input{min-height:44px}.chat-list--reference-header .search-line .icon-button{width:44px;height:44px;min-height:44px;margin-right:-12px}.chat-list--reference-header .list-chips{scrollbar-width:none;flex-wrap:nowrap;flex-shrink:0;gap:8px;min-height:48px;padding:0 14px 4px;scroll-padding-inline:14px;overflow-x:auto}.chat-list--reference-header .list-chips::-webkit-scrollbar{display:none}.chat-list--reference-header .list-chips .chip{background:0 0;border:0;flex-shrink:0;gap:4px;min-width:44px;height:44px;min-height:44px;padding:0 12px;font-size:14px;font-weight:500;line-height:20px}.chat-list--reference-header .list-chips .chip:before,.chat-list--reference-header .chip-add:before{content:"";z-index:-1;border:1px solid var(--line);background:0 0;border-radius:20px;display:block;position:absolute;inset:6px 0}.chat-list--reference-header .list-chips .chip:hover:before,.chat-list--reference-header .chip-add:hover:before{background:var(--surface-hover)}.chat-list--reference-header .list-chips .chip.selected{color:#0d6b44}:root[data-theme=dark] .chat-list--reference-header .list-chips .chip.selected{color:#d9fdd3}.chat-list--reference-header .list-chips .chip.selected:before{background:var(--accent-soft)}:root[data-theme=dark] .chat-list--reference-header .list-chips .chip.selected:before{border-color:#284a3f}.chat-list--reference-header .status-chip:after{display:none}.chat-list--reference-header .chip-count{min-width:0;font-weight:inherit;background:0 0;border-radius:0;padding:0}.chat-list--reference-header .chip-add{isolation:isolate;width:44px;height:44px;min-height:44px;color:var(--muted);background:0 0;border:0;flex-shrink:0;margin:0;position:relative}.chat-list--reference-header .chip-add:before{inset-inline:4px}.chat-list--reference-header .list-chips :focus-visible{outline-offset:-2px}.chat-list--reference-header .context-menu .connection{gap:6px;padding:8px 18px;font-size:12px;display:flex}.case-details-toggle[aria-pressed=true]{background:var(--accent-soft);color:var(--accent)}.show-case-details .row-tags{clip-path:none;gap:7px;width:auto;min-width:0;height:auto;margin:3px 0 0;padding:0;font-size:14px;line-height:20px;display:flex;position:static}.show-case-details .row-tags .status-label,.show-case-details .row-tags .overdue,.show-case-details .row-tags .label-tag{font-size:inherit}.show-case-details .row-tags .type-tag,.show-case-details .row-tags .overdue,.show-case-details .row-tags .status-label{flex-shrink:0}.show-case-details .row-tags .label-tag{text-overflow:ellipsis;overflow:hidden}.workspace-page{font-size:15px;line-height:1.5}.workspace-page .page-header{flex-wrap:wrap;align-items:flex-start;gap:12px 24px}.workspace-page .page-header h1{letter-spacing:0;font-size:26px;font-weight:600}.workspace-page .page-header p{font-size:15px;line-height:1.6}.workspace-page .queue-order{color:var(--muted);padding:6px 0;font-size:14px;font-weight:500}.workspace-page :is(label,input,select,textarea,.button,.text-button,.pager,.hint,small,.queue-rn,.queue-account,.queue-age,.resource-list dl,.audit-detail,.chart-data,.bulk-toolbar){font-size:14px;line-height:1.5}.workspace-page :is(label,.button,.text-button,.segmented button){font-weight:500}.workspace-page :is(.queue-contact strong,.management-links strong,.gate-card summary){font-size:16px;font-weight:600}.workspace-page :is(.queue-contact small,.queue-account span,.queue-account a,.queue-rn span,.queue-age .overdue,.queue-age .status-label,.status-pill,.date-range label,.segmented button){font-size:14px}.workspace-page .queue-account strong{font-weight:500}.workspace-page :is(.queue-table-head,th){text-transform:none;letter-spacing:0;font-size:14px;font-weight:600}.workspace-page td{font-size:14px}.workspace-page .metric{border-left:0;border-bottom:1px solid var(--line);padding:16px 0}.workspace-page .metric strong{letter-spacing:0;font-weight:600}.workspace-page .management-icon{color:var(--muted);background:0 0;border-radius:0}.management-groups{grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;gap:32px;max-width:1120px;display:grid}.management-groups>section{min-width:0}.management-groups h2{margin-bottom:14px;font-size:18px}.management-groups .management-links>button{gap:14px;padding:18px 8px}.management-groups .management-links>button>span:nth-child(2){min-width:0}.management-groups .management-links small{color:var(--muted);line-height:1.5}.management-groups .management-icon{flex-shrink:0}.management-page .section-title{flex-wrap:wrap;gap:12px}.management-page .title-with-back{min-width:0}.management-page .title-with-back h2,.management-page .resource-list dd{overflow-wrap:anywhere}.management-page .resource-list h3{color:var(--ink)}:root:not([data-theme=dark]) .management-page>.page-header>.chip{color:#0d6b44}@media (max-width:900px){.management-groups{grid-template-columns:minmax(0,1fr);gap:28px}}.workspace-page .resource-list h3{color:var(--ink)}.login-page :is(p,label,input,.button,.login-footer,.demo-entry p){font-size:15px;line-height:1.6}.login-page .login-form label{font-weight:500}@media (max-width:600px){.workspace-page .page-header h1{font-size:23px}.workspace-page .date-range{flex-wrap:wrap}.workspace-page .queue-order{padding:0}}.workspace-page .status-label{font-size:14px;line-height:1.5}.conversation .conversation-start>span,.conversation .system-event{background:var(--surface);color:var(--muted);border:1px solid var(--line);box-shadow:none;overflow-wrap:anywhere;border-radius:4px;padding:4px 10px}.conversation .bubble,.conversation .date-separator span{box-shadow:none}.case-info .info-section{border-top:1px solid var(--line)}.case-info .status-pill{background:0 0;border-radius:4px;padding:2px 0}[data-theme=dark] .case-info .status-pill{background:0 0}.case-info .tag-list .chip{background:var(--surface);border-radius:4px}.conversation>.claim-strip{border-bottom:1px solid var(--line);background:var(--surface);width:100%;max-width:none;box-shadow:none;border-radius:0;flex-shrink:0;gap:8px 16px;margin:0;padding:10px 20px}.conversation>.claim-strip>span{font-size:14px;font-weight:500}.conversation>.claim-strip .button{color:#fff;background:#0f7b6c;border-radius:6px;min-height:40px;padding:8px 14px;font-size:14px;font-weight:600}.conversation>.claim-strip .button:hover{background:#096557}@media (max-width:600px){.conversation>.claim-strip{padding:10px 12px}}.queue-page .queue-select-all{cursor:pointer;flex-direction:row;align-items:center;gap:10px;min-height:44px;padding:8px;display:flex}.queue-select-all input{flex-shrink:0}.composer-tools .suggestion{color:var(--ink);letter-spacing:0;text-align:left;white-space:normal;gap:10px;min-height:42px;font-size:14px;font-weight:500;line-height:1.5}.composer-tools .suggestion svg{color:var(--muted);flex-shrink:0}.composer-tools .suggestion:hover{border-radius:4px}.reply-preview>small{color:var(--muted);letter-spacing:0;text-transform:none;overflow-wrap:anywhere;font-size:13px;font-weight:500;line-height:1.5;display:block}.modal-body .resource>.hint{font-size:14px;line-height:1.5}.modal-body .resource-list>article{flex-direction:column;gap:16px;padding:20px 0}.modal-body .resource-list h3{color:var(--ink);font-size:16px;font-weight:600}.modal-body .resource-list dl{gap:12px;font-size:14px;line-height:1.6}.modal-body .resource-list dl>div{grid-template-columns:minmax(90px,30%) minmax(0,1fr);gap:16px}.modal-body .resource-actions{justify-content:flex-end;gap:12px}.modal-body .resource-actions :is(.button,.text-button){font-size:14px}.modal-body .resource-list .status-pill{color:var(--ink);background:0 0;border-radius:0;padding:0;font-size:14px}.case-info .contact-profile p,.case-info .contact-profile .status-pill{font-size:14px;line-height:1.5}.case-info .info-section h3{color:var(--ink);text-transform:none;letter-spacing:0;font-size:15px;font-weight:600}.case-info .info-section h3 span{overflow-wrap:anywhere;max-width:55%;font-size:13px}.case-info .info-section dl{grid-template-columns:90px minmax(0,1fr);font-size:14px;line-height:1.6}.case-info :is(.hint,.tag-list .chip,.history-item,.timeline,.timeline time,.info-section .button){font-size:14px;line-height:1.5}.case-info .tag-list .chip{color:var(--ink);background:0 0;padding:2px 0}.case-info .tag-list{flex-wrap:wrap;gap:8px 12px}@media (max-width:400px){.modal-body .resource-list dl>div{grid-template-columns:1fr;gap:2px}}.out .bubble .bubble-sender{clip-path:none;letter-spacing:.4px;width:auto;height:auto;color:var(--muted);margin:0 0 3px;font-size:11px;font-weight:600;position:static;overflow:visible}.out .admin-bubble .bubble-sender{color:var(--accent)}.failed-note{background:color-mix(in srgb, var(--danger,#d93025) 12%, transparent);color:var(--danger,#d93025);border-radius:6px;flex-wrap:wrap;align-items:center;gap:6px;margin-top:6px;padding:6px 8px;font-size:12px;line-height:16px;display:flex}.failed-note>span{flex:160px;min-width:0}.failed-retry{color:inherit;background:0 0;border:1px solid;border-radius:999px;align-items:center;gap:4px;padding:3px 9px;font-size:12px;font-weight:600;display:inline-flex}.failed-retry:disabled{opacity:.6}.outgoing-enter{animation:.18s cubic-bezier(.2,.8,.2,1) both bubble-in}@keyframes bubble-in{0%{opacity:0;transform:translateY(10px)scale(.98)}to{opacity:1;transform:none}}.outgoing-image{object-fit:contain;border-radius:5px;max-width:100%;max-height:300px;display:block}.bubble footer .msg-status{transition:opacity .16s}.bubble footer .msg-status.pending{opacity:.75}.bubble footer .msg-status.failed{color:var(--danger)}.bubble.is-failed{box-shadow:inset 0 0 0 1px color-mix(in srgb, var(--danger) 35%, transparent)}.message-scroll{overscroll-behavior:contain}.row-type-inline{clip-path:inset(50%);width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.show-case-details .row-type-inline{display:none}textarea.multiline-value{white-space:pre;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:13px}code.multiline-value{white-space:pre-wrap;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:13px;display:block}.signature-preview{gap:6px;margin-top:6px;display:grid}.signature-preview .bubble{justify-self:start;max-width:100%}.unanswered-dot{background:var(--accent);border-radius:50%;flex-shrink:0;width:10px;height:10px}.unanswered-dot.send-failed{background:var(--danger)}.unanswered-count,.chip-bubble{background:var(--accent);color:#fff;text-align:center;font-variant-numeric:tabular-nums;border-radius:10px;flex-shrink:0;min-width:20px;height:20px;padding:0 6px;font-size:11px;font-weight:700;line-height:20px}.chip-bubble{min-width:18px;height:18px;margin-left:6px;font-size:10.5px;line-height:18px}.chat-row:has(.unanswered-count) .chat-row-top time{color:var(--accent)!important}.filter-legend{gap:8px;margin:0;font-size:13px;line-height:1.45;display:grid}.filter-legend dt{font-weight:600}.filter-legend dd{color:var(--muted);margin:0}.composer-note{color:var(--muted);padding:6px 12px 8px;font-size:12px;line-height:1.4}.attachment-preview{border:1px solid var(--line);background:var(--surface);border-radius:12px;align-items:center;gap:10px;margin:0 0 8px;padding:8px 8px 8px 10px;display:flex}.attachment-preview img{object-fit:cover;border-radius:8px;flex-shrink:0;width:56px;height:56px}.attachment-preview span{flex-direction:column;flex:1;min-width:0;display:flex}.attachment-preview strong{text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:500;overflow:hidden}.attachment-preview small{color:var(--muted);font-size:12px}.chat-composer .composer .icon-button:disabled{opacity:.45}.bubble-row{align-items:center}.bubble-reply-button{border:1px solid var(--line);background:var(--surface);width:32px;height:32px;color:var(--ink);cursor:pointer;opacity:0;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;margin:0 4px;padding:0;transition:opacity .12s ease-out;display:inline-flex;box-shadow:0 1px 3px #0b141a40}.bubble-row:hover .bubble-reply-button,.bubble-reply-button:focus-visible{opacity:1}.bubble-reply-button:hover{color:var(--accent)}@media (hover:none){.bubble-reply-button{opacity:.7;width:28px;height:28px}}.bubble-quote{border:0;border-left:4px solid var(--accent);width:100%;min-width:0;color:inherit;font:inherit;text-align:left;cursor:pointer;background:#0b141a0d;border-radius:6px;flex-direction:column;gap:1px;margin:0 0 5px;padding:5px 8px 6px 9px;display:flex}.bubble-quote.from-customer{border-left-color:#7f66ff}.bubble-quote strong{color:var(--accent);font-size:12.5px;font-weight:600;line-height:16px}.bubble-quote.from-customer strong{color:#7f66ff}.bubble-quote-text{-webkit-line-clamp:3;color:var(--muted);white-space:pre-wrap;overflow-wrap:anywhere;-webkit-box-orient:vertical;font-size:13px;line-height:17px;display:-webkit-box;overflow:hidden}.bubble-quote.is-missing{cursor:default;font-style:italic}.bubble-quote:hover:not(.is-missing){background:#0b141a17}[data-theme=dark] .bubble-quote{background:#ffffff12}[data-theme=dark] .bubble-quote:hover:not(.is-missing){background:#ffffff1f}[data-theme=dark] .bubble-quote .bubble-quote-text{color:#d1d7dbcc}[data-theme=dark] .bubble-quote.from-customer,[data-theme=dark] .reply-bar.from-customer{border-left-color:#a796ff}[data-theme=dark] .bubble-quote.from-customer strong,[data-theme=dark] .reply-bar.from-customer strong{color:#a796ff}.reply-bar{border:1px solid var(--line);border-left:4px solid var(--accent);background:var(--surface);border-radius:10px;align-items:center;gap:6px;margin:0 0 8px;padding:4px 4px 4px 0;display:flex}.reply-bar.from-customer{border-left-color:#7f66ff}.reply-bar-body{min-width:0;color:inherit;font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;flex-direction:column;flex:1;padding:2px 10px;display:flex}.reply-bar-body strong{color:var(--accent);font-size:13px;font-weight:600}.reply-bar.from-customer strong{color:#7f66ff}.reply-bar-body span{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.bubble-row.quote-flash .bubble{animation:1.6s ease-out quote-flash}@keyframes quote-flash{0%,35%{box-shadow:0 0 0 3px color-mix(in srgb, var(--accent) 55%, transparent)}to{box-shadow:0 1px 1px #0b141a33}}@media (prefers-reduced-motion:reduce){.bubble-row.quote-flash .bubble{outline:3px solid var(--accent);animation:none}}